ABS Hotel Front Office System is a sophisticated piece of desktop software for hotel front desk management.

An easy-to-use front office system which handles daily routine hotel operations from guest registration, room reservation to check-out, and everything in between.

Our GST-ready front desk is empowered with a very intuitive matrix screen with dates and rooms showing occupation status, pending check-out and availability by color codes.

With the built-in security features, the hotel owner is able to control the front office more effectively and accurately.

ABS software R&D team enhances and improves our system from time to time, with our commitment towards our customers in mind.

ABS is able to link with some other 3rd party F&B Systems where F&B bills can be posted directly to the room folio. It is simple because we are serious about our business and are always innovating.

ABS welcomes any 3rd party system to integrate with our system to acheive more efficiency with fuller control. By integrating the key Lock system with our hotel front office system, the hotel owner can easily trace room and key lock transaction activities and minimize the dispute of "missing" room.

Main Screen

Login screen is neat, easy to understand and user-friendly in every way.

It reduces the training time and cuts down the training cost, even the low-skilled workers can smoothly complete the check-in, reservation, check out processes without difficulty.

Room Reservation

The design of “View Room Reservation” screen mimics calendar view, with room statuses and hotel guests’ name shown at each room column. The screen looks clearer for the end users and all operations are just a few mouse clicks away.

Check-in

The check-in process is greatly simplified with the use of myKad and passport reader. Every important detail is captured within minutes without hassle.

Room Rack

Our graphical room rack display for all room statuses grants access to frequently-used features from within. This is the signature feature of ABS Front Desk System where users never took more than 1 minute to learn.

Each and every color is descriptive by itself, our power set of icons offer the best user experience in its class. It is rich in information with the least steps to get things done.

In-house Guest

Staying guests’ details and color code of room status are shown on “In-house Guest Screen” with/without remarks. For example, you can remark certain guest as VIP or other requests like the need for transportation to airport can be noted as well. With these important guest information, hotel operator can provide better services and achieve guest satisfaction.

Check-out/ Post Charges

Front desk staff can post charges like phone calls, minibar items, extra bed and other chargeable services, complete with the whole room transaction and do printing of folio and receipt. With the feature of splitting the room folio, counter staff can issue separate bills for those guests who need to claim their bill from their company. Payment can be made by cash, credit card, traveller cheque or charged into City Ledger account.

User Security Settings

Hotel manager is able to assign counter staff and supervisors with the appropriate system privileges using this control. Manager can then monitor the counter staff activities and track the audit trial report for any unauthorized amendments by the front counter staff. This feature greatly prevents the hotel from suffering unwanted losses.

Get up close with ABS Front Desk System

A live demo depicts a thousand pictures. Book a demo with us and start your journey with ABS.

Front Office System Key Features

The following are some of the key features in ABS Front Office System

  • Make room reservation
  • Room Reservation History
  • View room reservation by all statuses
  • View room availability by dates & month
  • Check in with MyKad by walk in; history & reservation records
  • Day Use (by hours)
  • Graphical room rack display for all transactions such as reservation, check-in, editing & adding bills
  • City ledger account report
  • Blacklisted customer list
  • Multi-level user security
  • Audit trail report
  • Guest listing
  • Expected arrival & departure guest listing
  • Today check-in & check-out listing
  • Today day use guest listing
  • Today complimentary guest listing
  • Room folio balance
  • Able to split folio & receipt
  • Source of business report
  • Market segment report
  • Payment by cash & report
  • Daily pre-payment collection
  • Total sales by day, month to date, year to date
  • Total room occupation by percentage
  • Manager Report

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